Warranty
Approach
Econo products are manufactured and tested by Comtron d.o.o. according to the highest quality standards. At ECONO, we provide a guarantee, the duration of which depends on the type of product. You can claim the warranty within the warranty period by submitting a warranty claim, a completed warranty card, an invoice for the purchased product and the product. Comtron will handle your warranty claims in accordance with the rules applicable to warranty coverage.
The warranty does not cover defects resulting from non-compliance with the instructions in the product manual, changes to the original product design, damage to the product due to force majeure, accidents, incorrect installation of the product, operator error, water damage or improper maintenance instructions. Damage to bicycles used for jumping, stunts, rental programs, any similar extreme rides or events are excluded from the warranty. This warranty is limited to the replacement of defective parts of the product with parts of equal or greater value at the discretion of the seller within 45 days from the date of receipt of the warranty claim. Seller shall not be liable to Buyer or any other person for any incidental, special or consequential damages arising out of this warranty.
Guarantee
The warranty applies exclusively to defects in the operation of the product resulting from defects in material or workmanship. When claiming the warranty claim, it is necessary to submit a certified warranty card and the original invoice for the product. You can claim warranty claims from the seller or from the seller's authorized service partners.
Comtron d.o.o. guarantees the properties and faultless operation of the product within the warranty period, which begins with the delivery of the product to the customer.
For ECONO electric bicycles, we accept a 12-month warranty period for components that are not consumables (consumables are tires, tubes, chain, sprockets, brake linings, discs, bows, wires), a 36-month warranty period for the frame and a 24-month warranty period for motor, battery and screen or up to 4000 km
We accept a 12-month warranty period for ECONO electric bicycles that are intended for rental or test bicycles
We accept a 24-month warranty period for ECONO batteries
We accept a 12-month warranty period for electrical conversions
The seller covers the costs of transporting the defective product during the warranty period, in the value of the cheapest public transport, to the nearest authorized service center.
Product defects resulting from negligent destruction, poor maintenance or improper use that do not comply with the product's instructions are excluded from the warranty.
We guarantee you a free repair of the product within 45 days, otherwise we will replace the product with a new or equivalent product. If the repair of the product is not carried out within the legally prescribed period, the buyer may request a reduction in the purchase price or terminate the contract.
The seller will issue a new warranty card to the buyer for the replaced essential part of the product with a new one.
The warranty does not exclude the consumer's rights arising from the seller's liability for defects in the goods.
The warranty is claimed within the warranty period, with a confirmed warranty card and invoice. Make sure that the seller fills out a warranty card with the correct date of sale or. delivery of the product, the original stamp, the transcribed serial number of the product.
Repairs and supply of the product with all spare parts are guaranteed for at least 3 years after the expiration of the warranty period.
The guarantee is not recognized
if the product has been tampered with by an unauthorized person,
if the defects are of a mechanical nature or due to physical force,
if the defects occurred during transport after receipt of the product,
if a certified guarantee certificate and original invoice are not submitted,
for all consumable goods
in the event of a defect resulting from improper use or overloading of the product,
in the event of a failure caused by the use of force, damage due to external influences or foreign objects, such as e.g. sand or stones,
in case of damage due to non-compliance with the instructions for use, such as e.g. connection to the wrong mains voltage or type of current and failure to follow the installation instructions,
due to normal wear
Some components of the Econo bike are subject to wear due to their function. The degree of wear will depend on the care and maintenance and the way the bike is used. Bicycles, which are often left outdoors, can also be subject to greater wear and tear due to the weather. The components below require regular maintenance. Nevertheless, they will end their life sooner or later, depending on the conditions and intensity of use. Parts that have reached their wear limit need to be replaced.
Rechargeable battery
Drive chain
Braking pads
Brake fluid
Tubes
Handles
Cables / connectors
Chain
Brake discs / rotors
Brake hoses
Brake cable housing
Suspension element seals
Gears
Lamps
Seat cover