Terms of business

The general terms and conditions of the online store www.econo.eu are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), Personal Data Protection Act (ZVOP-1), Electronic Commerce Market Act (ZEPT), Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), Fiscal Validation of Receipts (ZDavPR), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for electronic commerce.

Splošni pogoji poslovanja obravnavajo delovanje spletne trgovine www.econo.eu, pravice in obveznosti kupca ter urejajo poslovni odnos med prodajalcem/upravljavcem spletne trgovine in kupcem.

The buyer is bound by the general terms and conditions that are valid at the time of placing the online order. When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.

Definitions

• A provider/seller is COMTRON d.o.o.
• A user / customer is a person who uses a website / store, i.e a customer in an online store.
• An online store is an information system intended for the presentation and sale of products to the user.

Availability of information

The provider binds to always provide the buyer with the following information:

• company information (company name and registered office, registration number, tax number, register code)
• contact information that enables the user to communicate quickly and efficiently (e-mail and telephone)
• essential characteristics of the goods or services (including after-sales services and guarantees)
• availability of products (any product or service offered on the website should be available within a reasonable time)
• terms of delivery of the product or execution of the service (method, place and time of delivery)
• all prices must be clearly and undoubtedly set, it must be clear whether they already include taxes and transport costs
• method of payment and delivery
• time validity of the offer
• deadline within which it is still possible to withdraw from the contract; in addition, also about if and how much it costs the customer to return the product
• the complaint procedure must be clarified, including all details of the contact person or customer service

Types of users

The buyer can place the order:

• as a registered user with a username and password (registration can also be done during online shopping and is optional) or
• once as a guest (registered user without user account)

Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and a password of his choice. The username and password of the user are unambiguously determined and linked to the completed data. After registration, the visitor becomes a user and acquires the right to purchase.

Offer of items and prices

All prices are expressed in euros and include VAT. The validity of the price for selected items or services is valid on the day of purchase, namely on the day when the buyer submitted and completed the purchase in accordance with these terms of business. Prices for business users of the B2B portal also include a display of rebates and other agreed terms, such as payment deadlines, possible advances and additional rebates, quantity rebates. The online store reserves the right that a particular product is not in stock and can no longer be delivered, even if it is published on the website.

COMTRON d.o.o. is liable for value added tax.

Discounts, promotional codes, etc. do not add up.

We allow the possibility of error when entering technical specifications of items. Product photos do not guarantee product features and may be symbolic. We strive to provide up-to-date and accurate product photos but the product photo may be incorrect or old. In this case, the provider will allow the buyer to withdraw from the purchase.

Ordering and purchase process

Ordering is possible 24 hours a day, 7 days a week, 365 days a year. 

1. The customer adds the items to the cart and follows the purchase steps.
2. On the website, the customer chooses between the products and their versions. When the customer finds the desired product, he clicks on the ADD TO CART button.
3. Before placing the order, the customer will be able to check the correctness of the order and the entered data, including quantities and prices, and will be able to correct them before placing the order. 4. After clicking on the CONFIRM ORDER button, the order is placed and the customer receives an e-mail about placing the order.
5. The sales contract between the seller and the buyer is concluded at the moment when the seller sends the buyer the first electronic message confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.

The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid to the buyer, and other items from the order will be delivered or canceled the entire order.

The provider prepares, dispatches the goods within the agreed deadline and notifies the buyer by e-mail. In the mentioned e-mail, the provider also informs the buyer about the return policy, where he can turn in case of delay in delivery and where he can turn in case of a complaint.

Methods of payment

The provider allows the following methods of payment:

• By money order to the account of COMTRON d.o.o. by proforma invoice (information required for the transfer, you will receive by e-mail after placing the order) or
• collect on delivery or
• s payment cards VISA MasterCard, Maestro in Diners

The provider reserves the order until the payment of the pro forma invoice or. no later than 5 days from the order confirmation. He no longer guarantees the availability of goods later.

Issuance of invoice

After the shipment of the ordered items, the provider sends the buyer an invoice with a breakdown of costs, together with the ordered goods.

The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

Product return / withdrawal from the contract

The consumer has the right to inform the seller within 14 days of receiving the items that he is withdrawing from the contract, without having to give a reason for his decision. The deadline starts one day after the date of receipt of the package.

Withdrawal from the contract is notified by the consumer to the seller's e-mail address: econo@comtron.si.

The form for withdrawal from the contract of items is available to the user here.

In case of withdrawal from the contract, the consumer returns the received item by mail to the seller's address: COMTRON d.o.o., Tržaška cesta 23, 2000 Maribor.

Potrošnik mora artikel vrniti v zvezi z odstopom od pogodbe, je strošek vračila artiklov (ki se v primeru pošiljanja obračunava po ceniku dostavne službe). Artikel je potrebno vrniti prodajalcu najkasneje v roku 30 dni od poslanega sporočila o odstopu od pogodbe (nakupa).

The consumer shall not have the right to withdraw from contracts in the case of articles which have been manufactured to the consumer's exact instructions and adapted to his personal needs and which, by their nature, are not suitable for return, or which have already been used for hygienic reasons. not suitable for resale.

Reimbursement of payments made, including delivery costs, will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal from the contract. The company returns the received payments to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs as a result.

Warranty

Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.

Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the seller, who will provide up-to-date information.

Complaint

If the wrong products are delivered, the customer returns the delivered products, and the provider will replace them free of charge with the appropriate ones. In this case, the provider covers the cost of postage. However, the bidder does not cover the cost of returning products, if no error was found on the part of the provider. Originally delivered products can only be returned unused, undamaged and in the same packaging. Returns must be adequately protected against damage during transport - they must be packed in a hard box, preferably in the one in which you received the products.

Reklamacijski obrazec si prenesite here.

Material defect

The consumer may assert his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.

The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

The consumer who has correctly notified the seller of the defect has the right to ask the seller to:

• eliminate the defect in the goods or returns part of the amount paid in proportion to the defect or
• replace defective goods with new flawless ones or
• return the paid amount.

Error is a material defect when:

• the item does not have the properties necessary for its normal use or for trade
• the item does not have the properties necessary for the specific use for which the buyer is buying it, but it was known to the seller or should have been known to him
• the item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed
• the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown solely for the purpose of notification.

The suitability of a product for normal use shall be verified against normal goods of the same type and taking into account any of the tenderer's statements on the characteristics of the goods made by the tenderer or manufacturer, in particular by advertising, product presentation or indications on the product itself.

The right to claim a material defect in a product is regulated in more detail by the provisions of the Consumer Protection Act.

Discounts

Various discounts and promotions can take place on the website www.econo.eu. All discounts are clearly stated next to the product itself. Discounts cannot be exchanged for cash payments. If you buy the item before the discounts, you are not entitled to additional discounts, even if the same products are discounted.

Vouchers with discounts, rebates and discounts cannot be redeemed on custom products, nor can discounts and discounts apply to custom products.

We reserve the right to make errors when posting discounts. Discounts are valid for a certain period of time, unless otherwise written and made public. Discounts apply to stock sales. We reserve the right that a certain product is no longer in stock for the duration of the discounts and can no longer be manufactured.

Stocks of the entire offer on the website www.econo.eu are limited.

Data security

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments of the seller. Card information is not stored on the provider's server.

Protection of personal data

By placing an order under these terms and conditions, the buyer expressly declares and consents to the seller to process his personal data, namely name and surname, address and mail, e-mail address and telephone number, for the purposes of fulfilling the order of this contract and protect them in accordance with Personal Data Protection Act. The seller will not pass on the buyer's personal data to unauthorized third parties, except for contractual partners, if this is necessary for the execution of the order. The customer may not cancel the processing of his personal data for the purposes of executing the order under these general terms and conditions.

The seller reserves the right to process the customer's personal data for its own needs, to perform statistical sampling, survey, customization and segmentation of the offer, for market research, notification of offers, news and benefits, targeted advertising and to send other advertising material (i.e direct marketing). The seller will not perform direct marketing if the buyer explicitly prohibits this when placing an order, otherwise it may perform it no later than the receipt of the cancellation of the individual or until the time when the data will no longer serve the purpose.

Archiving contracts

The contract concluded between the provider and the user (e-mail order) is permanently stored at the company COMTRON d.o.o., Tržaška cesta 23, 2000 Maribor.

Communication with the user

The provider will contact the user via means of distance communication only if the user does not explicitly object to this and in accordance with the provisions of ZEKom-1. Advertising emails will contain the following components:

• jasno in nedvoumno bodo označena kot oglasna sporočila,
• pošiljatelj bo jasno razviden,
• različne akcije, promocije in druge tržne tehnike bodo označene kot takšne, jasno pa bodo določeni tudi pogoji udeležbe v njih,
• jasno bo predstavljen način odjave od prejemanja oglasnih sporočil,
• željo uporabnika, da ne želi prejemati oglasnih sporočil, bo ponudnik izrecno spoštoval.

Cookies

Cookies are small files of information that are temporarily stored on your computer. You are not notified when cookies are installed on your computer. The main purpose of cookies is for web servers to recognize your computer and web browser, customize the website, and ensure ease and speed. Cookies allow us to show you the correct information that you are looking for and are interested in. By collecting and remembering information about your website settings using cookies, we can provide a better website and marketing experience. Cookies do not give us access to a computer and the data we collect through cookies does not include personal data.

On the website we use the following cookies:

Essential: Essential cookies are those that are crucial to the operation of an online store. These cookies help us understand how visitors use our website so that we can improve our online services. That is why we use tools to analyze traffic on websites.

Functional: Functional cookies allow us to understand the wishes of visitors and provide them with a better user experience. These cookies also allow the website to be displayed to you as you set it yourself.

The cookies of external providers are not set by the provider, but by the selected partners with whom we cooperate. They do not collect or send your personal information. Some of them provide useful services, such as online questionnaires. Others may be set up through the ad networks we work with so that they can place our online ad in the most appropriate place. You may see our ads on other sites. We call this remarketing.

Most web browsers allow you to set your cookies. You can reject cookies or accept them with a feature built into web browsers. If you decline cookies, you may continue to use our website, but certain subpages may not work.

Notification and e-news

By subscribing to the e-news, the user agrees that we inform him about news and promotions on our website. The provider undertakes not to misuse or pass on the user's e-mail address to a third party in any way. The user can unsubscribe from receiving news at any time.

Limitation of liability

The provider makes every effort to ensure the up-to-dateness and accuracy of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites.

The provider has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which the provider would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product. The provider reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address econo@comtron.si. The appeal procedure is confidential.

The provider does its best to resolve any disputes consensually.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

COMTRON d.o.o., which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Delivery and postage

The delivery partner is POŠTA SLOVENIJE, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

The amount of delivery for orders under 100€ is 3,95€ for the entire territory of Slovenia. For orders over 100€, postage is free.

Each order placed on the website www.econo.eu will be considered on the same day or. no later than the next working day after placing an order. In case that this is not possible for any reason, we will notify you. After confirming the order, the package will be sent or. ready for pick-up within 3 to 5 business days. If delivery is not possible within the delivery time or would be made early, the provider will notify the buyer.

WARNING: Pošta Slovenije charges a redemption fee according to the price list of Pošta Slovenije, if the collection of the package is a cash on delivery.

Return of damaged shipments

In case that the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with Pošta Slovenije or another company that performed the delivery. To do this, bring the package to the nearest post office or delivery service unit that delivered the shipment to you in the same condition as you received it, and fill in the complaint report. Together with Pošta Slovenije or the competent delivery service, we will make sure that the complaint is resolved in the shortest possible time.

Change in business conditions

The seller reserves the right to change these terms of business at any time, if he is obliged to do so in accordance with the applicable regulations in this area or deems it necessary to ensure legal, safe and quality operation of the online store.

The amended general terms and conditions apply from the publication on the website and apply to the individual customer from the date of placing the order.

The general terms and conditions are valid from July 29, 2021.