Yes. You can place an order without creating an account. Creating an ECONO account, however, makes it easier to access your order information and manage future purchases.

You can choose from several payment methods:

Select Bank Transfer during checkout and transfer the full order amount to our bank account within 72 hours of placing your order.

Bank: OTP banka d.d.

IBAN: SI56 0451 5000 0619 950

BIC / SWIFT: KBMASI2X
+ Reference of the order

When making the transfer, you must enter the payment reference provided with your order so that we can correctly identify your payment.

Your order will be processed after the payment has been received and matched with your order.

Yes. Eligible customers in Slovenia can select Leanpay and apply for online installment payment during checkout. Available installment options, approval and applicable conditions are determined by Leanpay and are displayed during the application process.

If you are a consumer, you may withdraw from an eligible online purchase within 14 days of receiving your order, without having to provide a reason.
Notify us at econo@comtron.si and return the goods according to the instructions on our Returns page.

For a standard withdrawal from an online purchase, the direct cost of returning the goods is borne by the customer, unless otherwise agreed or required by applicable law.

If we sent you the wrong product and the return is required because of an error on our side, ECONO covers the applicable return shipping costs.

The right of withdrawal may not apply in certain cases provided by law, including certain products made to the customer's specifications or clearly personalised.

Additional statutory exceptions may apply depending on the type of product.

Products should only be handled to the extent necessary to establish their nature, characteristics and functionality. Handling beyond this may result in a reduction in the value of the returned goods

If your shipment arrives damaged, opened or with missing contents, document its condition immediately and take photographs of the packaging and products.

Contact econo@comtron.si and provide your order number, a description of the problem and photographs where possible.

If you received the wrong product, contact us before returning it so we can provide the appropriate instructions.

Use our online Warranty Claim form. Please provide your contact information, a detailed description of the issue, your invoice, relevant warranty documentation and photographs of the product and problem.

Providing complete information helps us process your claim more efficiently.

The frame size depends primarily on your height and inseam length (measured from the ground to the crotch). A size chart is provided for each bike. If you fall between two sizes, please contact us, and we will advise you based on your riding style.

Delivery within Slovenia costs 3,90 €, but is free for orders over 100€. In-stock items are usually delivered within 3 working days. 

The expected delivery date is listed on the product page whenever it is known. If no date is listed, you can contact us. You can also sign up for a notification on the product page to be alerted when it is back in stock.

You will receive the bike partially assembled. You only need to attach the handlebars, pedals, and front wheel. Assembly instructions are included. You can also pick up the bike at our store, where we will fully assemble and adjust it for you.

The range depends on the battery capacity (Wh), the selected level of assistance, the terrain, the rider's weight, the temperature, and tire pressure. Charge the battery using the original charger. Do not expose it to extreme temperatures. If you are not using the bike for an extended period, store the battery in a cool, dry place with a charge level of approximately 30–60%.

Some e-bike manufacturers require regular servicing by an authorized service provider for the warranty to remain valid. You can find this information in your bike's warranty document. We record every service performed in the service booklet or log.

We recommend servicing at least once a year or every 2000 km. Due to their greater weight and power, e-bikes are subject to higher stress, causing brakes, chains, and tires to wear out faster. We recommend an initial check-up for a new bike after 300-500 km or 12 weeks, once the cables and bolts have "settled in."

Yes, we service all bicycles and e-bikes, regardless of where they were purchased. For e-bikes, we service drive systems Bosch, Bafang, TongSheng. Please call us in advance regarding other brands.